Shipping policy

Shipping Policy

Last Updated: 31 July 2026

Thank you for shopping with The Good Find SA. We aim to process and deliver your order as efficiently as possible.

1. Order Processing

Orders are processed during our normal business hours.

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (SAST)
Saturday: Closed
Sunday & Public Holidays: Closed

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be longer during promotional periods, public holidays, or due to a high volume of orders.

2. Delivery Areas

We currently deliver throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated.

3. Delivery Times

Orders are typically delivered within 8–11 business days from the date your order is confirmed and payment has been successfully received.

Please note:

Delivery times are estimates and are not guaranteed.
Deliveries to rural or outlying areas may take longer.
Delays may occur due to public holidays, severe weather, courier delays, or other circumstances beyond our reasonable control.

If your order is expected to be significantly delayed, we will notify you as soon as reasonably possible.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping option.

Any applicable free shipping promotions will be displayed during checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

6. Delivery Address

Customers are responsible for ensuring that the delivery address provided is complete and accurate.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

If you need to update your delivery details, please contact us immediately. Changes can only be made before your order has been dispatched.

7. Delivery Attempts

If no one is available to accept delivery, the courier may attempt redelivery or contact you to arrange an alternative delivery date.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be re-dispatched.

8. Damaged or Missing Deliveries

If your parcel arrives damaged or if any items are missing, please contact us within 48 hours of delivery.

Please include:

Your order number;
A description of the issue; and
Clear photographs of the packaging and affected item(s), where applicable.

We will investigate the matter and resolve it in accordance with our Refund & Returns Policy.

9. Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the matter with our courier partner. If a parcel is confirmed as lost in transit, we will arrange either:

A replacement (subject to stock availability); or
A full refund.

10. Risk and Ownership

Ownership of the goods passes to you once full payment has been received.

The risk of loss or damage passes to you once the goods have been delivered to the delivery address provided in your order.

11. Circumstances Beyond Our Control

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions;
Natural disasters;
Strikes or labour disputes;
Civil unrest;
Road closures;
Courier network disruptions; or
Government restrictions.

We will keep you informed of any significant delays where possible.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: thegoodfindsa@gmail.com