Privacy policy
Privacy Policy
Last Updated: 31 July 2026
The Good Find SA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated online shopping experience (the "Services").
The Good Find SA is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us.
This Privacy Policy is governed by the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described below.
Personal Information We Collect
When we refer to "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following information:
Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
Payment Information
- Payment method details
- Transaction information
- Payment confirmation details
Payment information is processed securely through third-party payment providers. We do not store your full card details on our systems.
Order Information
- Products purchased
- Items added to your cart
- Returns, refunds, and exchanges
- Order history
- Communication relating to your orders
Device and Website Information
- IP address
- Browser type
- Device information
- Website activity
- Pages visited
- Cookies and similar technologies
How We Collect Personal Information
We may collect personal information from:
- You directly when you place an order, create an account, contact us, or use our Services;
- Automatically through cookies, analytics tools, and website technologies;
- Shopify and other service providers that help us operate our online store;
- Payment providers, courier companies, and other trusted partners.
How We Use Your Personal Information
We use your personal information to:
- Process and complete your orders;
- Arrange delivery of products;
- Process payments;
- Provide customer support;
- Communicate with you regarding your orders;
- Manage returns, refunds, and exchanges;
- Improve our website and shopping experience;
- Send marketing communications where you have provided consent;
- Prevent fraud and protect our business;
- Comply with legal obligations.
Sharing Your Personal Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, including:
- Shopify, which provides our e-commerce platform;
- Payment providers;
- Courier and delivery services;
- Website hosting and technology providers;
- Customer support providers;
- Analytics and marketing providers;
- Government authorities where required by law.
These third parties are only permitted to use your information for the purpose of providing their services.
Shopify and Third-Party Services
Our store is hosted on Shopify, which provides the technology that allows us to sell products and provide our Services.
Shopify may collect and process personal information in order to provide, maintain, and improve its services.
Your information may be processed by Shopify and its service providers in accordance with applicable privacy laws.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences;
- Keep items in your shopping cart;
- Understand how customers use our website;
- Improve website performance;
- Provide relevant marketing where applicable.
You can manage cookie settings through your browser settings.
Security of Your Information
We take reasonable measures to protect your personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Disclosure;
- Alteration; or
- Destruction.
Although we take appropriate steps to protect your information, no online transmission method can be guaranteed to be completely secure.
Retention of Personal Information
We keep your personal information only for as long as necessary to:
- Complete your orders;
- Provide customer support;
- Meet legal and accounting requirements;
- Resolve disputes;
- Protect our business interests.
When information is no longer required, it will be securely deleted or anonymised where possible.
Your Rights Under POPIA
In accordance with POPIA, you have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of personal information where legally permitted;
- Object to certain processing of your information;
- Withdraw consent where processing is based on consent;
- Submit a complaint regarding the handling of your personal information.
Marketing Communications
If you choose to subscribe to our marketing communications, we may send you promotional emails about products, offers, and updates.
You may unsubscribe at any time by using the unsubscribe option included in our emails or by contacting us directly.
Children's Privacy
Our Services are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: The Good Find SA
Email: thegoodfinsa@gmail.com
Country: South Africa
For privacy-related requests, including requests to access, correct, or delete your personal information, please contact us using the email address above.