Refund policy

Refund & Returns Policy

Last Updated: 31 July 2026

At The Good Find SA, we are committed to providing quality products and excellent customer service. This Refund & Returns Policy complies with the Consumer Protection Act, 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA) of South Africa.

1. Your Right to Cancel an Online Order

In accordance with the ECTA, customers may cancel certain online purchases within 7 days of receiving the goods, without providing a reason.

To qualify for a return under this provision, the product must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and any promotional items received with the purchase.

Unless the goods are faulty, damaged, or incorrectly supplied, the customer is responsible for the cost of returning the item.

2. Faulty, Defective or Damaged Products

Under Sections 55 and 56 of the Consumer Protection Act, all products sold by us carry an implied warranty of quality.

If a product is:

  • Defective,
  • Damaged upon delivery,
  • Not of good quality,
  • Not fit for its intended purpose, or
  • Does not match the description or sample provided,

you may return it within 6 months of delivery.

You may choose one of the following remedies:

  • A repair;
  • A replacement; or
  • A full refund.

We will cover the reasonable return shipping costs for approved faulty or defective products.

3. Incorrect Products Delivered

If we accidentally deliver the wrong product, please notify us within 7 days of delivery.

We will:

  • Arrange collection of the incorrect item at our expense;
  • Deliver the correct product (subject to availability); or
  • Issue a full refund if you no longer wish to receive the correct item.

4. Returns for Change of Mind

If you change your mind after receiving your order, we may, at our discretion, accept a return provided that:

  • The request is made within 7 days of delivery;
  • The item is unused;
  • The product is in its original, unopened packaging;
  • The product is in a resalable condition.

Please note:

  • Return shipping costs are the customer's responsibility.
  • Original delivery charges are non-refundable unless the return is due to our error or the product is faulty.
  • A reasonable handling or restocking fee may apply where permitted by law.

5. Skincare Products

Due to hygiene and safety reasons, skincare and personal care products cannot be returned if:

  • The seal has been broken;
  • The packaging has been opened; or
  • The product has been used.

This does not affect your rights under the Consumer Protection Act if the product is defective, damaged, expired, contaminated, or unsafe.

Unopened and sealed skincare products may be eligible for return if they meet the conditions outlined in this policy.

6. Electronics

Electronic products may be returned if they are faulty or defective as provided under the Consumer Protection Act.

Returns will not be accepted where damage results from:

  • Misuse or abuse;
  • Accidental damage;
  • Liquid damage;
  • Power surges;
  • Improper installation;
  • Unauthorized repairs or modifications; or
  • Failure to follow the manufacturer's instructions.

Where necessary, products may be inspected or tested before a refund, repair, or replacement is approved.

7. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 7 to 14 business days using the original payment method where possible.

Depending on your payment provider, the funds may take additional time to reflect in your account.

8. Items Not Eligible for Return

Returns will generally not be accepted for:

  • Used products;
  • Products damaged by misuse or negligence;
  • Products with missing accessories or packaging;
  • Opened skincare or personal care products (unless faulty);
  • Products altered or repaired by unauthorized persons.

Nothing in this policy limits your rights under the Consumer Protection Act.

9. How to Request a Return

To request a return, please contact us before sending any product back.

Please include:

  • Your order number;
  • Your full name;
  • A description of the issue;
  • Clear photographs where applicable.

Email: thegoodfindsa@gmail.com

We will provide you with return instructions once your request has been reviewed.

10. Your Consumer Rights

Nothing in this Refund & Returns Policy limits or excludes any rights you may have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law.